Herefordshire care home proud to win award for end-of-life care

Highwell House, in Bromyard, has received the platinum award from the Gold Standards Framework (GSF) Quality Hallmark award for its delivery of end-of-life care during the pandemic once again.

The award, which recognises health and social care providers delivering quality care in the final year of life, was presented at the Gold Standards Framework (GSF) conference and awards ceremony on October 7 in London.

Highwell House is one of 75 care homes, hospitals, hospices, primary care practices, retirement villages, and domiciliary care agencies, that received the prestigious award quality hallmark across the country during the ceremony.

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The Gold Standards Framework centre provides expert training for frontline staff in health and social care, to enable a gold standard of care for people nearing end of life.

During the pandemic the centre provided face-to-face workshops but have successfully adapted and moved online to adhere to COVID-19 regulations.

The training has been a huge success and has supported both families and patients to discuss end of life care planning and what matters to them.

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Trudi Barnett, home manager, said: “The Gold Standards Framework programme has enabled us to provide more proactive and better supportive care, enabling people to live well until they die.

“The team at Highwell House ensure that people live a fulfilled and meaningful life every day with opportunities to embrace life and spend quality time doing what they love. It’s about team working, having systems in place, and listening to people.

“At Highwell House we empower people to be autonomous in their care, this ensures people feel able to make the right decisions at the right time. I’m incredibly proud of the whole team and we’re delighted to have been honoured with this wonderful award.”