Systemwide computer issue causing major delays for airlines at Boston’s Logan International Airport
IT IS A MESS BEHIND YOU. JOSH: IT IS. PATIENCE IS RUNNING THIN FOR FOLKS WITH 5:00 A.M. FLIGHTS, 6:00 A.M. FLIGHT ON AMERICAN AIRLINES. THIS IS TERMINAL B, AND THERE ARE A LOT OF PEOPLE HERE. YOU CAN SEE THE LINES SNEAKING AROUND THE CORNER, ALSO CLOGGING A LOT OF THE WALKWAYS. WE HAVE NOT SEEN ANYTHINGLIKE THIS DURING THIS TIME OF T PANDEMIC. WHAT HAPPENED? IT SOUNDS LIKE THE COMPUTER SYSTEMS FAILED THIS MORNING. A COMPANY CALLED SABR, WHICH RUNS COMPUTER SYSTEMS FOR AMERICAN AIRLINES OPERATION AND ALSO FOR JETBLUE AND OTHER CARRIERS POTENTIALLY AROUND THE COUNTRY, THEY HAD TROUBLE WITH THAT. THE GOOD NEWS IS THEY ARE COMING BACK UP, SO THEY ARE ABLE TO GET PEOPLE ON THESE FLIGHTS. THE BAD NEWS IS THESE ARE ALL THE FOLKS WAITING ALL THIS TIME. THE KIOSKS HAD NOT BEEN WORKING, SO THEY COULD NOT CHECK IN THAT WAY, CERTAINLY A CHALLENGE FOR A LOT OF TRAVELERS, INCLUDING SOME WE SPOKE TO. >> THEY ARE TRYING TO CHECK IN THE PEOPLE WHO HAVE 5:00 A.M. AND 6:00 A.M. FLIGHTS NOW. THE KIOSKS DON’T WORK, SO THEY ARE CHECKING EVERYBODY IN MANUALLY. JOSH: WE HEARD AN ANNOUNCEMENT NOT TOO LONG AGO, FORTUNATELY FROM SOME OF THE FOLKS HERE, SAYING IF PEOPLE DID LOOK ONLINE, THEY CAN GET ONLINE NOW. THE SYSTEMS ARE BACK UP AND RUNNING, SO THEY CAN DO THEIR CHICKEN ON THEIR PHONE. FOR FOLKS WHO DO NOT DO THIS ONLINE, THEY ARE STILL GOING TO NEED TO CHECK IN MANUALLY. YOU CAN IMAGINE WITH THE NUMBER OF EMPLOYEES, IT IS A LOGISTICAL CHALLENGE. KIDS SCREAMING, TRYING TO HEAD TO DISNEY. THAT WILL HAPPEN AT SOME POINT TODAY, BUT NOT WHEN THEY WERE HOPING TO THIS MORNING. WE WILL KEEP THIS STORY POSTED THROUGHOUT THE DAY ON WCVB
Systemwide computer issue causing major delays for airlines at Boston’s Logan International Airport
A systemwide computer outage that affected the check-in and boarding systems for at least two major airlines at Boston’s Logan International Airport and nationwide early Friday caused major delays.Crowds were building at Logan’s Terminal B as the issues were reported with American Airlines and JetBlue. “They are just trying to check in the people who had 5 a.m. and 6 a.m. flights now and trying to get everyone else to hold back,” one traveler said. “Apparently the kiosks don’t work, so they are checking everyone in manually.” The airlines said the issue was with Sabre, the technology used for air bookings.”Sabre had a technical issue that impacted multiple carriers, including American. This technical issue has been resolved. We apologize to our customers for the inconvenience,” American Airlines said in a statement.JetBlue said its systems are beginning to come back online. Airports are using a manual check-in process, but delays continue. Hours earlier, Virgin Australia, which also uses Sabre’s technology, experienced the same issues with it’s boarding process.
A systemwide computer outage that affected the check-in and boarding systems for at least two major airlines at Boston’s Logan International Airport and nationwide early Friday caused major delays.
Crowds were building at Logan’s Terminal B as the issues were reported with American Airlines and JetBlue.
“They are just trying to check in the people who had 5 a.m. and 6 a.m. flights now and trying to get everyone else to hold back,” one traveler said. “Apparently the kiosks don’t work, so they are checking everyone in manually.”
The airlines said the issue was with Sabre, the technology used for air bookings.
“Sabre had a technical issue that impacted multiple carriers, including American. This technical issue has been resolved. We apologize to our customers for the inconvenience,” American Airlines said in a statement.
JetBlue said its systems are beginning to come back online. Airports are using a manual check-in process, but delays continue.
Hours earlier, Virgin Australia, which also uses Sabre’s technology, experienced the same issues with it’s boarding process.
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2021-05-21 10:10:00